In 2004 husband and wife team, Paul and Lisa Tarsey, decided it was time to revolutionise the way care in the home was delivered. By concentrating on the highest quality customer service whilst upholding the very best in professional care provision, together they built one of the UK’s largest providers of care and support for people that wanted the choice to stay in their own home.
Sensing it was time to start something new, Paul was driven to create a business that would strive for the highest quality in the care industry.
When people start to look for care at home for a loved one or for themselves they need clear and direct communications and a system which makes starting up a care package as simple and as straightforward as possible. People also need flexibility and choice, and they often need help as quickly as possible. This is the approach we’ve taken at Bluebird Care and it has proved to be a fundamental part of our success.”
People are at the heart of any successful business, and Lisa wanted Bluebird Care to be the organisation that values the extraordinary work of all its staff.
The way we deliver care is critically important, and this is a very people oriented business. All staff need to bring a winning combination of the right character and attitude. We train, monitor and supervise our staff closely and effectively. What is important to me is that we will only deliver the level of care that we would expect for our own friends and relatives. That’s the standard we set for ourselves and deliver to our customers.”